OMNIA™ was built from the ground up for the competitive carrier. Flexible and configurable, OMNIA's approach is unique to the marketplace. Unlike 'point solutions' that require extensive and expensive integration, OMNIA's intuitive functions allow your business to revolve around the customer by providing a billing, ordering, provisioning, marketing, sales automation and customer care system while managing your revenue stream. OMNIA is a single solution capable of supporting packaging and evolving competitive business models.

Assuring Retention and Expansion
We support progressive carriers through the process of expanding into wireless or additional product lines; initiating the triple play or grand slam business model; and planning or managing CLEC facilities. Martin Group delivers exceptional value with extensive knowledge of regulated and facilities-based business models. We understand the rapidly changing telecommunications industry and the necessity to evolve business models, so we built a single solution capable of bundling as well as supporting multiple network technologies. Martin Group has exclusively helped many clients with the complex transition from the regulated market to the competitive market.

Unique Functional Design
You get real-time, detailed information. OMNIA has the reliability, scalability, business processes, and open systems technology needed to address the demands of telecommunications providers. OMNIA makes it easy for your employees to service and sell to customers. Its functional integration provides easy, intuitive navigation from one business step to the next. With OMNIA, your team is able to quickly and accurately deploy services to your customers. Exceptional customer service begins with having the right services to sell and having them packaged the way the customer demands. Bundling services is an effective way to target, acquire, and retain high-value customers. Only OMNIA provides a complete, integrated solution for service operators for bundle support.

Extend Your CSR Capabilities with OMNIA eCRM
Martin Group's OMNIA eCRM is a web-based customer relationship management product that essentially extends CSR capabilities directly to the end user. OMNIA eCRM streamlines processes and provides sales, marketing, and service personnel with better, more complete customer information, allowing your communications company to build more profitable customer relationships and decrease operating costs.

With OMNIA eCRM, service providers can differentiate delivery of services as well as improve customer loyalty and retention rates by allowing technical savvy customers who, on average, select high margin services to make their own decisions without having to call a CSR. OMNIA eCRM offers a presentation layer that can be customized for your end users, which is tied to business rules and database configuration that drives customer care, trouble and service order management in addition to provisioning. This presentation layer allows you to deploy self help, self activation in addition to feature changes, account balance, usage and historical display, EBPP, trouble reporting and tracking, and equipment and services purchases.

Extensive Knowledge and Unsurpassed Expertise
Martin Group is a leading provider of innovative software, business services, and engineering services that address the operational and marketplace challenges faced by today's telecommunications providers. Building upon our extensive knowledge and unsurpassed expertise in the regulated environment, Martin Group was one of the first to embrace the emerging competitive opportunities. Unique to the industry, Martin Group has helped many clients with the complex transition from the regulated market to the competitive market. We supply you with the tools to manage your revenue effectively and efficiently.